💸 Refund & Returns Policy – Urban Skin

Effective Date: 31-Mar-2025

We want you to love what you wear. However, if something isn't right, were here to help.

1. Return Eligibility

Returns are accepted within 15 days of order date .

Items must be unused, unworn, and must be in original condition.

Custom-made jackets or worn items are non-refundable.

If the issue is from our side (e.g., wrong size, defect), returns are accepted with proof (photos or video).

Any return/refund that doesnt meet these criteria will be refused

2. Return Shipping

Return shipping costs are the customer's responsibility.

3. Refund Process

Refunds are processed within 30 business days of receiving and inspecting the returned item.

Refunds will be made to the original payment method.

4. Exchanges

Well fully refund or exchange standard-size orders.Due to the custom-made nature of our products, exchanges are not available unless an error has occurred on our part.